Processing your translation order
After you have uploaded your documents and ordered the translation, we check your documents and your order for completeness. If all details and documents are complete and legible, you will receive a confirmation of acceptance from us stating the expected completion date.
If any questions arise during the processing of your translation order or when checking your order documents, we will contact you.
If any questions arise during the processing of your translation order or when checking your order documents, we will contact you.
Processing times
We always endeavor to carry out every translation on time and with the necessary professionalism. The processing time depends on various factors (e.g. language combination, text type, formatting effort or scope of your translation order).
If you need to place your order very quickly, you can use our PRIO or express service on request.
The following table contains an overview of the usual processing times for certified translations, categorized according to the number of pages:
If you need to place your order very quickly, you can use our PRIO or express service on request.
The following table contains an overview of the usual processing times for certified translations, categorized according to the number of pages:
Pages
1 - 4 pages
5 - 9 pages
10 + pages
Standard *
4 - 7 workdays
7 - 9 workdays
individual
PRIO * (option)
3 - 4 workdays
5 - 6 workdays
individual
Express 24h - 48 h - ...
*(Delivery by end of day)
Pages
1 - 4 pages
Standard *
4 - 7 workdays
PRIO * (option)
3 - 4 workdays
Pages
5 - 9 pages
Standard *
7 - 9 workdays
PRIO * (option)
5 - 6 workdays
Pages
10 + pages
Standard *
individual
PRIO * (option)
individual
Express 24h - 48 h - ...
The processing times for certain documents can be found in the respective product description.
The specified processing times apply from confirmation of acceptance to outgoing mail or provision for collection or until advance delivery for approval. We will inform you of the expected completion date with the confirmation of acceptance.
Please note that processing times for several documents can be added together.
Please use the comment field in the last step of the ordering process to provide us with additional information or appointment requests.
The specified processing times apply from confirmation of acceptance to outgoing mail or provision for collection or until advance delivery for approval. We will inform you of the expected completion date with the confirmation of acceptance.
Please note that processing times for several documents can be added together.
Please use the comment field in the last step of the ordering process to provide us with additional information or appointment requests.
What service can you expect when you order a certified translation?
At Comtext Sprachenservice, every translation of official documents is carried out by sworn specialist translators and carefully checked in accordance with the four-eyes principle before being stamped and signed. By having our work regularly audited by DEKRA in accordance with the international quality standard ISO 17100, we also guarantee a high and recognized standard of transparency and legality at all times.
These quality standards for certified translations apply to all customers, from private individuals and companies to public authorities and educational institutions. After all, a professional and error-free translation is essential for your documents to be recognized and legally valid in any location of your choice.
All certified translations produced by us comply with the official requirements and are recognized by the authorities in Germany. For special requirements, please use the comment function at the end of the ordering process.
Some authorities require the certified translation to be stapled together with the original of the source text or with a certified copy. You are welcome to send this to our office by post for stapling. We will coordinate this with you individually if required.
These quality standards for certified translations apply to all customers, from private individuals and companies to public authorities and educational institutions. After all, a professional and error-free translation is essential for your documents to be recognized and legally valid in any location of your choice.
All certified translations produced by us comply with the official requirements and are recognized by the authorities in Germany. For special requirements, please use the comment function at the end of the ordering process.
Some authorities require the certified translation to be stapled together with the original of the source text or with a certified copy. You are welcome to send this to our office by post for stapling. We will coordinate this with you individually if required.
Translations according to ISO standard
The German authorities require the translation of Cyrillic characters in accordance with ISO 9, which is applied to all certified translations by Comtext Fremdsprachenservice GmbH.
